1. Overview
At SBY Yoga, we strive to ensure a fair and transparent experience for both students and instructors. This Refund and Cancellation Policy outlines the circumstances under which refunds are issued for session bookings made on our platform. All refunds are processed through Razorpay Software Private Limited back to the original payment method.
2. Cancellation by Student
2.1 More than 24 Hours Before Session
100% refund of the session fee. The cancellation must be submitted through your SBY Yoga dashboard or by contacting support before the 24-hour window.
2.2 Within 12–24 Hours Before Session
50% refund of the session fee. The remaining 50% is transferred to the instructor as a partial compensation for the blocked time slot.
2.3 Within 12 Hours Before Session or No-Show
No refund will be issued. The full session fee is transferred to the instructor. We encourage students to plan ahead and notify instructors at the earliest opportunity.
3. Cancellation by Instructor
If an instructor cancels a confirmed session for any reason, the student will receive a 100% refund of the session fee within 5–7 business days to their original payment method. SBY Yoga may, at its discretion, also offer the student priority booking credits.
4. Trial & Free Consultations
Free consultation sessions do not involve any payment and are therefore not eligible for monetary refunds. Any paid trial sessions are subject to the standard cancellation policy outlined in Section 2.
5. Failed or Duplicate Payments
If your payment was debited but the booking was not confirmed (due to a technical error), you will receive a full refund automatically within 5–7 business days. If you notice a duplicate charge, please contact us at [email protected] with your Razorpay payment ID and order details. We will investigate and process a refund promptly.
6. Refund Processing Timeline
Credit / Debit Cards
5–7 business days after approval, depending on your bank.
UPI Payments
1–3 business days after approval.
Net Banking
5–7 business days after approval.
Wallets (Paytm, PhonePe, etc.)
1–2 business days after approval.
Refunds are initiated by SBY Yoga and processed by Razorpay. The actual credit to your account depends on your bank or payment provider.
7. Non-Refundable Items
The following are non-refundable: platform service fees and applicable GST charges; subscription or membership fees once the billing period has started; digital materials or recorded content already accessed by the student; sessions cancelled within the no-refund window as per Section 2.3.
8. Disputes & Exceptions
If you believe a refund has been incorrectly denied or you have experienced a service failure, you may raise a dispute within 15 days of the session date by emailing [email protected] with your booking reference and a description of the issue. SBY Yoga will review each case individually. Our decision on disputes is final subject to applicable Indian consumer protection law.
9. Changes to This Policy
SBY Yoga reserves the right to update this policy at any time. Changes will take effect immediately upon posting to the platform. Bookings made prior to a policy change will be governed by the policy in effect at the time of booking.
10. Contact Us
For refund requests or payment-related queries, please contact: SBY Yoga Support — [email protected] | Biyani Tech Solutions, Jaipur, Rajasthan, India. Please include your registered email address and Razorpay Order ID in all correspondence.